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What You Need to Know Before You Play

Using ck345 means you accept the terms set out here — including how we handle your account, your wallet activity across bKash, Nagad and Rocket, and the conditions that apply to your region.

Account conditions applyBangladesh eligibility requiredbKash, Nagad, Rocket coveredPolicy subject to local law

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Platform Conditions and Jurisdiction

ck345 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

ck345 operates under terms that vary based on your location and the laws that apply to you. If online gaming or sports betting is restricted under your local law, you are not eligible to open or use an account here — and we take that seriously.

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We cannot verify local eligibility on your behalf; that responsibility sits with you. When you fund your account through bKash, Nagad or Rocket, those transactions are subject to both our platform terms and the terms of the wallet provider you use. We do not override wallet-level
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conditions. Any deposit or withdrawal request you make via Rocket or Nagad must match the account name registered with us — mismatches trigger a manual review that can delay processing. Your account activity, including transaction history and session logs, is retained as required to meet our
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platform obligations. We do not sell this data to third parties. You may request a summary of the data we hold by contacting our support team. All payment references — including bKash sender numbers and Nagad transaction IDs — are logged against your account for verification
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and dispute resolution. We update these terms when platform conditions change, and we notify you via the contact details on your account.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

POLICY CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your account terms, a transaction dispute involving bKash or Nagad, or want to request your account data, our support team is the right first step. Use the channel that works best for your situation — live chat for quick account queries, email for formal requests that need a written record.

HOW WE HANDLE DATA

Account Security and Your Rights

We built our account and data practices around what Bangladesh account holders actually need — clear wallet rules, transparent data handling, and a straightforward way to ask questions or request changes. Every account is protected by session-level security, and payment references are tied to verified identities only.

Data Retention

We keep transaction records — including bKash sender numbers, Nagad IDs and Rocket references — for the period required under our platform terms. You can request a copy at any time.

Cookie Policy

We use session cookies to keep you logged in and functional cookies to remember your wallet preference. We do not use cookies to build advertising profiles or share data externally.

Account Security

Every login triggers an OTP sent to your registered mobile number. If you do not recognise a login attempt, contact support immediately and we will lock the account pending your verification.

Requesting Changes

To update your registered name, mobile number or linked wallet, you need to contact support with ID verification. We do not allow self-service changes to wallet-linked account details.

Common Questions About Our Terms

These are the questions we get most often about account conditions, eligibility, data and wallet rules. If your question is not covered here, live chat or email gets you a direct answer from the Bangladesh support team.

Eligibility depends on your local law and your region. We cannot confirm eligibility on your behalf. Check whether online gaming is permitted under the laws that apply to you before opening an account.

We verify wallet identities to protect your account and prevent unauthorised transactions. A mismatch between your bKash registered name and your ck345 account name triggers a manual review before any withdrawal clears.

Yes. Contact support via email with your registered mobile number. We will provide a summary of the transaction records, session logs and wallet references we hold against your account.

Contact support with the Nagad transaction ID and the amount sent. We match it manually against our payment logs. Keep the confirmation message from your Nagad app until the deposit is confirmed on your account.

Send a closure request to our support email from the address linked to your account. We will process it after confirming your identity and ensuring any pending Rocket or Nagad withdrawals have cleared.

We update terms when platform conditions change and notify you using the contact details on your account. Continued use of the platform after an update is treated as acceptance of the revised terms.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy InfoCricket Battle InfoCk345 Banking

What You Need to Know Before You Play

How to Reach Us on Legal Matters

Account Security and Your Rights

Data Retention

Cookie Policy

Account Security

Requesting Changes

Common Questions About Our Terms

01 Am I eligible to use ck345 from Bangladesh?

02 Why does my bKash sender number need to match my account name?

03 Can I request the data ck345 holds on my account?

04 What happens if I use Nagad for a deposit and the transaction ID is not recognised?

05 How do I close my ck345 account?

06 Can ck345 change these terms without telling me?

Legal

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